Appeals and Second Reviews
Trust, Safety & Quality Control

If we sent a release back and you think we got it wrong, tell us. We do get things wrong sometimes, and we'd much rather hear about it.

How to appeal

Reply directly to the review email, write to support@moosyc.com, or message us on Instagram at @moosyc. We're usually quickest there. Say which release it is and why you think the decision was off.

Attaching evidence helps. A licence, a permission email, a screenshot of the original artwork file. None of it is required to open an appeal.

What happens next

• A person reads it. Not a bot, not a form response.
• It's someone new. The reviewer who made the original call doesn't review their own decision.
• We come back within two business days, usually much sooner.
• You get a real answer either way. If we were wrong, we say so and push the release through ourselves. If the original call stands, we explain exactly what would change it.

What appealing costs you

Nothing. Appeals are free, there's no limit on how many you file, and they have zero effect on your account standing.

Disagreeing with us is not held against you, not on this release, not on the next one, not ever.