Delete My Account
Takedowns & Account Management

This page explains how to request deletion of your MOOSYC account and the data attached to it.

It covers MOOSYC on Android (com.moosyc.app), MOOSYC on iOS, and the MOOSYC web dashboard. You do not need to be logged in to read this page, and you do not need the app installed to make a request.

You can delete your account whenever you want. There are no conditions to meet first, and nothing we'll try to talk you out of.

Read this first

Deleting your account does three things you should know about in advance.

It does not cancel your subscription. MOOSYC subscriptions are billed by Google Play or the App Store, not by us, so we can't cancel them on your behalf. Cancel yours before you delete the account, or you'll keep being charged for an account that no longer exists. See the steps below.

It does not take your music off stores. A takedown and an account deletion are two separate things, and you choose which one you want. If you want your releases removed as well, request the takedown before you delete, because you lose dashboard access the moment the account is gone.

It cannot be undone. There's no grace period and no reactivation. Signing up again creates a brand new account with no history, no analytics, and no releases.

Step 1: Cancel your subscription

Do this first. It takes a minute and it's the one thing we can't do for you.

• Google Play: open play.google.com/store/account/subscriptions, select MOOSYC, then Cancel subscription
• App Store: open apps.apple.com/account/subscriptions, select MOOSYC, then Cancel subscription
• Subscribed on the web: cancel from Settings in your dashboard

If you've been charged for a period you won't use, write to us. We handle refunds openly rather than technically.

Step 2: Tidy up while you still have access

• Withdraw your balance. Money in your MOOSYC balance is yours, but you need the dashboard to move it. Withdraw before you delete.
• Take down releases you don't want left on stores. Request it from your dashboard. There's no review step and no approval step.
• Tell your collaborators. If you share splits with anyone, give them a heads-up before their payout route disappears.

Step 3: Delete the account

On Android

1. Open MOOSYC and go to Settings
2. Tap Personal details
3. Tap Delete account
4. Confirm on the sheet that appears

On iOS

1. Open MOOSYC and go to Settings
2. Tap Personal details
3. Tap Delete account
4. Type DELETE in the confirmation field
5. Confirm

If you no longer have the app

You don't need to reinstall anything. Email privacy@moosyc.com from the address on your MOOSYC account with the subject "Delete my account", and include your artist name.

We'll confirm it's really your account before we delete anything. Once we've confirmed, the deletion runs exactly as it would from inside the app. If you can't email from the address on the account, tell us and we'll find another way to verify you.

You can also reach us on Instagram at @moosyc or at support@moosyc.com, and we'll pass the request to the right place.

What gets deleted

Everything we hold that identifies you or your account:

• Your account and login credentials
• Profile and artist details, including name, email address, artist name, and profile image
• Payout details, including PayPal or bank information
• Audio files, cover art, and release metadata you uploaded
• Streaming, revenue, and audience analytics tied to your account
• Splits and collaborator links belonging to your account
• Support conversations and messages
• Device identifiers, app usage, and diagnostic data linked to your account
• Marketing and attribution identifiers linked to your account

This matches the data types declared in our Google Play Data safety section.

What we keep, why, and for how long

A small amount of data survives deletion because the law requires it or because deleting it would put other artists at risk. None of it is used to rebuild your profile, and none of it is used to market to you.

• Financial and transaction records — invoices, payments, and payout records. Kept because tax and accounting law requires it, typically for 7 years after the transaction.
• A record of the deletion request itself — kept so we can prove the request was honoured, and no longer than needed for that.
• Fraud and abuse records — kept where an account was involved in fraud, chargebacks, or copyright abuse, to protect artists and stores from repeat harm.
• Royalty reporting already sent to stores and collecting societies — once reporting has left our systems we can't recall it. Stores and societies hold it under their own terms.
• Aggregated and anonymised statistics — data that can no longer identify you or be linked back to you.

Our full retention terms are in the MOOSYC Privacy Policy. For any question about your data, write to privacy@moosyc.com.

How long it takes

• In-app deletions: your account is closed and your access ends immediately.
• Email requests: we reply within 72 hours and complete the deletion within 30 days of confirming your identity.
• Full deletion from our systems: completed within 30 days of the request.
• Encrypted backups: overwritten on our normal backup cycle, within 90 days. Backups are not accessed in the meantime.

Deleting some data without deleting your account

You don't have to close your account to have data removed. Email privacy@moosyc.com and tell us what you want deleted, for example your analytics history, your payout details, or your marketing identifiers. We'll delete what we can and tell you plainly if something has to stay, and why.

Your rights

Wherever you live, you can ask us to show you the data we hold on you, correct it, export it, or delete it. If you're in the EU or UK, the GDPR gives you those rights directly. If you're in California, the CCPA does the same.

Write to privacy@moosyc.com. A real person reads it, and we don't charge for any of this.

We don't lock catalogs, and we don't make leaving harder than joining.