Your request goes out the moment you make it. There’s no queue on our side and nothing waiting for approval.
From there, each store works to its own schedule:
- Some platforms: within hours
- Most major DSPs: a few days
- Smaller and regional stores: a little longer
A release disappearing from one store before another is completely normal, and it doesn’t mean anything has gone wrong.
If a release is still showing somewhere once everywhere else has cleared, tell us. We’ll go back to that store and push the request through until it’s done.
Need more help?
A real person on our team reads every message. We're usually quickest on Instagram.
- @moosyc
- support@moosyc.com