Payouts fail sometimes. Usually it’s something small: a mistyped account number, a closed PayPal address, a bank that won’t accept the currency.
When one fails, the money comes straight back to your MOOSYC balance. It doesn’t disappear and it doesn’t get stuck somewhere between us and your bank.
From there:
- Check and correct your payout details
- Request the withdrawal again
- We send it the same day, just like the first time
If it fails twice, stop retrying and contact us. We can see the reason the provider sent back, and it’s usually one specific field we can point you at. That beats guessing.
Your balance stays yours the whole time. A failed payout costs you nothing but the wait.
Need more help?
A real person on our team reads every message. We're usually quickest on Instagram.
- @moosyc
- support@moosyc.com